Lapsangsong New York Limited Partnership ("we" and "us") is the operator of
(https://www.muunsan.com) ("Website"). By placing an order through this Website
you will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set
expectations on our service.
1. Shipping Costs
Shipping costs are calculated during checkout below 62 USD based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
2. Returns or Exchange
2.1 Return Due To Defective and Damaged Products
Lapsangsong New York Limited Partnership will happily accept returns due to
Defective and Damaged Products as a request to return is received by us within 24 hours of receipt of the item and are returned to us in original packaging.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Lapsangsong New York Limited Partnership) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 3 days
3.2 Transit time Internationally
Our main courier is DHL (Express) Generally, orders shipped internationally are in transit for 3 - 7 days depending on the destination.
4.1 Dispatch Time
Orders are usually dispatched within 2-5 business days of payment of order
Our stock office operates on Monday - Friday during standard business hours, except
on national holidays at which time the stock office will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
anytime before the order has been dispatched.
4.3 P.O. Box Shipping
Lapsangsong New York Limited Partnership will ship to P.O. box addresses using
postal services only. We are unable to offer courier services to these
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.5 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
7.2 Import Duties & Taxes
Please note that free shipping excludes duties and taxes that may be payable.You may be subject to import taxes, customs duties, and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; Muunsan has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org